Return, Refund, and Exchange Policy:
At RakhiWale India, we prioritize your satisfaction with every purchase. Should you find yourself unsatisfied with your order, we offer a straightforward return, refund, and exchange policy. Please review the following terms and conditions:
- Eligibility for Returns: You may initiate a return within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as when received.
- Return Process: To commence a return, kindly contact our customer support team with your order details and reason for return. We will guide you through the return process and provide a return authorization if necessary.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or damaged. We recommend utilizing a trackable shipping method for the safe return of your package.
- Refund Process: Upon receipt and verification of the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method, excluding any shipping charges and restocking fees.
- Exchange Policy: We facilitate exchanges for items of equivalent value. Should you wish to exchange an item, please initiate a return as per the aforementioned process and place a new order for the desired item.
- Damaged or Defective Items: In the event of receiving a damaged or defective item, kindly contact us immediately with photographic evidence. We will arrange for a replacement or issue a full refund, covering any return shipping costs incurred by the customer.
- Non-Returnable Items: Certain items, such as personalized or customized products, gift cards, and perishable goods, are ineligible for return unless they arrive damaged or defective.
We are committed to ensuring a seamless shopping experience for you at RakhiWale India. Should you have any further inquiries or concerns regarding our return, refund, and exchange policy, please feel free to contact our dedicated customer support team.